"Healthcare at Bellhouse"

I’ve been a patient at this practice for several years, and unfortunately my experience has consistently been frustrating. Communication is poor, and even when I follow the correct procedures — such as providing requested information through the online form — it’s often missed or ignored.

Recently, I submitted a request for a repeat of my regular medication, including all the information they asked for. The request was denied entirely even when I spoke to the receptionist they said there wasn't anything they could do as the doctor feels it's not required. This happened just as I was preparing to move to a new area, and I clearly explained the urgency to avoid a gap in treatment — but there was no flexibility or understanding at all.

I’ve previously raised a formal complaint about how I’ve been treated, and the response I received was incredibly dismissive, essentially telling me I should be “grateful” for having had appointments in the first place. That kind of attitude is unacceptable when patients are simply trying to access basic care.

I will say that there are a couple of GPs at this practice who are kind, thorough, and supportive — and who don’t make you feel like you have to fight to be heard. Unfortunately, those positive experiences are rare.