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"Dignity, great staff, amazing care, compassion"

About: Royal Infirmary of Edinburgh at Little France / High Dependency Unit & Intensive Care Unit Scottish Ambulance Service / Emergency Ambulance

(as a relative),

Unfortunately my mother had a cardiac arrest, from the 1st call to the ambulance to her being admitted to ICU, I cannot fault any of the services or staff who helped her.

The staff were amazing, very attentive, kept us informed all the way through her care.

Staff never get the credit they deserve, I know it's their job but the staff in critical care go above and beyond .

Special  mention to the nurses: Natasha, David ,Cian, Hannah and Laura. Massive thanks for the care you gave our mum in the difficult  situation and the compassion you all had shown with the end of life care, also the support to the family and the kids.

The NHS are soo lucky to have a team like you. Thank you.

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Responses

Response from Brenda Duncan, Clinical Nurse Manager, High Dependency Unit and Intensive Care Unit, Royal Infirmary of Edinburgh, NHS Lothian 6 hours ago
Brenda Duncan
Clinical Nurse Manager, High Dependency Unit and Intensive Care Unit, Royal Infirmary of Edinburgh,
NHS Lothian
Submitted on 02/05/2025 at 13:45
Published on Care Opinion at 14:32


Thank you for sharing your experience with us and sending in such lovely feedback for the team. We really appreciate you thinking of us during such a difficult time for you and your family. Its lovely to hear of the care, compassion and kindness shown to your mum and your family and will make sure your feedback is shared with all of the Critical Care team.

So sorry for your loss and please get in touch if there is anything that we can help with,

kindest regards

Brenda

Clinical Nurse Manager RIE Critical Care, POA and Main Recovery

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