"Fantastic staff"

My stay in A&E was very long (14 hours in total), which was frustrating, but somehow it overall felt like a positive experience. Every staff member was polite and friendly, and it always felt that they were working as hard as they could to get everyone seen.

I particularly noticed the compassion shown to vulnerable patients or those who were clearly in a lot of pain.

I was there from late on 29th April and the receptionist was friendly, the Obs HCA was very genuine, the triage nurse was super efficient although rushed off her feet. The nurse who fitted my cannula was excellent. When I eventually got to see the duty doctor he was attentive and I never felt dismissed. He got a second opinion and even referred me to another department. The registrar from the surgical team who I saw deserves particular mention for his wonderful bedside manner. He explained everything very clearly and compassionately.

Finally the pharmacy team prepared my prescription well within the hour time frame I had been advised of.

Overall I was really pleased with my visit, although of course the wait was much longer than I would have liked. This could only have been improved by additional overnight staffing which I'm sure you don't have the funds for.

Thank you again to all the A&E staff.