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"Experience of visit to a sexual health clinic"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as a service user),

As I imagine most people do that visit a sexual health clinic, I was feeling nervous, apprehensive, embarrassed and anxious about attending. This was all eased however by the lovely nurse on the reception desk who triaged my concern in the most mindful, considerate and caring way, making me feel relaxed and comfortable with the conversation and the sensitive details that I was divulging. She confirmed that she would ensure that I was seen by a male doctor, which pleased me as I didn't feel comfortable with being examined by a female.

10 minutes later I was then called into a different room by another female nurse who hadn't checked my notes and who I had to make aware that I'd already been seen once. She then proceeded to make me feel very uncomfortable due to the way she probed and the questions she asked. The content of the questions wasn't necessarily the issue but more the way that they were posed. It almost felt like I was being cross examined and there was very little compassion or empathy in anything she said.

After an unpleasant 10 minutes she then said that she could examine me if that was ok. I refused her offer and said that I would preferred to be examined by a male doctor which seemed to annoy her. I can only presume that she thought I was insinuating that she wasn't qualified enough but this was far from the case. I would happily be examined by a female if they made me feel comfortable which she did anything but.

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Responses

Response from Suzie Sellberg, Clinical Practice Educator/Lead Nurse, Inclusion Sexual Health, Inclusion 3 weeks ago
Suzie Sellberg
Clinical Practice Educator/Lead Nurse, Inclusion Sexual Health,
Inclusion

Band 7 Sexual Health Lead Nurse

Submitted on 12/05/2025 at 11:16
Published on Care Opinion at 11:16


Hi Bobbington,

My name is Suzie Sellberg and I am one of the Open Clinic Nurse Team Leaders based in the Stafford clinic. I am not sure which clinic you attended, but it appears from the information that you most likely attended one of the walk-in clinics in South Staffs.

I am very disappointed and sorry that you are unhappy with some aspects of your clinic visit. From what I can make out, it sounds like there was some miscommunication from the team dealing with you relating to you wanting to be examined by a male clinician. However, in order to respond to this more comprehensively I really would need a little more information from you if that's ok.

Please could you call me on 07773 192080 or email me at suzanne.sellberg@mpft.nhs.uk. I will then do my best to provide an apology and help you navigate any other appointments or advice that you need.

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