"An elderly friend who is almost totally deaf"

After a severe chest infection  she was in hospital for 10 days.

Staff did not realise how deaf she was, she is very good at giving a general answers which hopefully  seems to make sense.

There were many instances where she did not have what she needed because she could not hear the question.

One particular concern was when she was given menus to choose her meals for the day. She didn't understand what she could have, thinking one item per meal.

We had to intervene once we saw what she was receiving very little! A neighbouring patient advised us  of her difficulties too.

Please ensure all staff are aware when patients cannot hear and are sure they are getting the message.

Maybe write a comment on the board above their bed.