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I was kept informed at all times

Posted By Titus Pullo

"I was kept informed at all times"

About: University Hospital Hairmyres / Cardiac Catherterisation

(as the patient),

I had a heart attack and was admitted to the Cath Lab and was naturally very apprehensive. I needn’t have worried - all the team, too many to mention, let me just single out Jess, Kayleigh, Emma, Liz, Susan, Meghan, Sarah Jayne, Connor and Dr MacDougall were fantastic, so reassuring, so professional, caring and supportive!

This is not a service you will know a great deal about unless you need it or work within the team. If you do need it, you are in the best possible hands. I cannot thank you all enough. You diagnosed the issue and put in a stent, it was just so professionally and sensitively handled. I was kept informed at all times as to what was planned and why.

I truly believe that your hard work has extended my life, how can you thank a person for that

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Responses

Response from Joanne Hamilton, Senior Charge Nurse, Cardiac Catheterisation Lab, NHS Lanarkshire 5 days ago
Joanne Hamilton
Senior Charge Nurse, Cardiac Catheterisation Lab,
NHS Lanarkshire

Submitted on 02/05/2025 at 14:59
Published on Care Opinion at 15:55

Dear Titus Pullo,

Thank you so much for your feedback. I am glad you had such a good experience in our department.

I will feedback to the staff you have mentioned, and the rest of the team.

I hope you are keeping well.

Best wishes

Joanne

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