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"Could not have done more to make me feel welcome and comfortable"

About: St John's Hospital / Gynaecology

(as a service user),

I was admitted to ward 12 late at night and the nurses and HCSW staff were amazing. They could not have done more to make me feel welcome and comfortable. The staff work so hard and really care about all their patients and take interest in them and their families.

The Dr who saw me that night was also so kind and very good and explaining everything in detail and what her treatment plan was and why she wanted to carry out that treatment.

I saw a consultant on discharge and she was fantastic, very clear on the plan for the future and who would play a part in that. I can't thank everyone enough for their care 

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Responses

Response from Sue Shade, Clinical Midwifery Manager, Maternity, St. John's Hospital, NHS Lothian less than an hour ago
Sue Shade
Clinical Midwifery Manager, Maternity, St. John's Hospital,
NHS Lothian
Submitted on 06/05/2025 at 12:58
Published on Care Opinion at 12:58


picture of Sue Shade

Dear jackpotrm47

Thank you for sharing your positive feedback regarding your recent admission to Ward 12 St John’s Hospital. We are pleased to hear that our dedicated team of nurses, support staff, and doctors made you feel welcome and comfortable. Your kind words are a reflection of the team's commitment to compassionate care and clear communication. Your comments have been shared with the Ward 12 staff and will inspire them to continue to maintain their delivery of high standards in patient care.

Sue Shade, Clinical Midwifery Manager, Women's Services, St John's Hospital

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