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The fullest level of care

Posted By pepperqk88

"The fullest level of care"

About: Montrose Links (Links Health Centre) / Community Treatment & Care Centre (CTACS)

(as a service user),

To Andy the receptionist -

Thank you for the incredible kindness and attentive assistance when I called on Monday morning in need of a blood test. I was somewhat overwhelmed with anxiety and I continue to be grateful - you went above and beyond. Your calm, proactive help made a huge difference to me at a very vulnerable moment.

To Lisa the nurse -

You kindly gave up some of your extra time to administer a blood test for me on Monday morning. Your calm and professional presence helped ease my anxiety more than I can express. Thank you.

It's wonderful to have experienced the fullest level of care within the scope of health and wellbeing services, from two extraordinary members of staff.

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Responses

Response from Elaine Fleming, Community Clinic Team Leader, Angus Community Treatment and Care Service, Angus Health and Social Care Partnership last month
Elaine Fleming
Community Clinic Team Leader, Angus Community Treatment and Care Service,
Angus Health and Social Care Partnership

Lead a team of highly motivated nurses, health care support workers and administrative staff

Submitted on 30/04/2025 at 18:13
Published on Care Opinion at 18:13

picture of Elaine Fleming

Hello pepperqk88

Thank you very much for taking the time to provide this fantastic feedback on Care Opinion for Angus CTAC. I am sorry to hear of your of your level of anxiety, so it is pleasing to hear that you felt the attention and care was above and beyond. Andy and Lisa are both founding experienced members of the CTAC Team and will be delighted to hear the impact their care had on you. I will pass this on. We always aim to provide the highest standard of care and your feedback is important to us to ensure staff feel valued and peoples experiences are positive.

Thanks once again for taking the time to share your story.

Elaine Fleming, Community Clinic Team Leader

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