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Overwhelming care and kindness of all NHS Scotland Staff

Posted By AnyH

"Overwhelming care and kindness of all NHS Scotland Staff"

About: Borders General Hospital / Accident & Emergency Hay Lodge Hospital / Day Hospital Neurosciences (DCN) / Neurology Scottish Ambulance Service / Emergency Ambulance Western General Hospital / Oncology

(as a service user),

From the initial ambulance crew and those transferring me between hospitals, all nurses, care staff, specialists and domestic support at Borders General, Edinburgh Royal Infirmary, Western General and Haylodge Hospital. The care, respect and kindness shown by all was and continues to be overwhelming. 

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Responses

Response from Morag Moore, Clinical Nurse Manager, Clinical Oncology, NHS Lothian yesterday
Morag Moore
Clinical Nurse Manager, Clinical Oncology,
NHS Lothian

Submitted on 06/05/2025 at 10:33
Published on Care Opinion at 10:33

Good Morning AnyH,

Thank you so much for taking the time to feedback to us through Care Opinion.

I work within the Edinburgh Cancer Centre and will make sure your feedback is communicated to the staff.

May I wish you all the best.

Thanks

Morag Moore ( Clinical Nurse Manager)

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Response from Philip Grieve, Associate Director of Nursing for Primary and Community Care/Chief Nurse Health and Social Care Partnership, Primary Care, NHS Borders yesterday
Philip Grieve
Associate Director of Nursing for Primary and Community Care/Chief Nurse Health and Social Care Partnership, Primary Care,
NHS Borders

Submitted on 06/05/2025 at 11:02
Published on Care Opinion at 11:02

Dear AnyH

Thank you for taking the time to share your kind words in relation to your care experience with the Ambulance service, Borders General Hospital and Haylodge, I will be sure to pass on your message to the staff.

Kind Regards Philip

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Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service yesterday
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 06/05/2025 at 12:43
Published on Care Opinion at 12:43

Hi AnyH,

I just wanted to add my thanks to my colleagues from NHS Borders who responded earlier this morning. Thanks very much for the kind comments about our staff at the Scottish Ambulance Service. It is really appreciated.

Take care,

Thanks

Mark

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