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"Very thorough in my care"

About: Sidwell Street Clinic / Exeter Sexual Health

(as a service user),

I left my recent visit feeling extremely grateful and secure that I’d been given the most thorough and personalised treatment possible. The staff here listened to all my history and concerns and advised me well on each one, and took extra care to make suggestions based on changes in my recent sexual habits. I could tell they went the extra mile to ensure I was treated and protected, and they took extra time to explain everything.

As always I felt extremely empowered over my care and that I was in the drivers seat and could stop anything at any time if I was unomfortable. I didn’t feel pressure to do anything, but acted based on helpful advice of medical staff.

Everyone here is very good with LGBT+ and specifically trans health care in my experience, and I feel very safe here and genuinely love coming here.

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Responses

Response from Holly Bennett, Receptionist - Devon Sexual Health, Devon Sexual Health Team, Royal Devon University Healthcare NHS Foundation Trust 3 months ago
Holly Bennett
Receptionist - Devon Sexual Health, Devon Sexual Health Team,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 01/05/2025 at 15:35
Published on Care Opinion at 15:35


Good Afternoon, intensitymf94.

Thankyou for sending us such positive feedback.

I am extremely happy to hear that you felt secure and you'd been given the most thorough and personalised treatment possible. We strive as a team to make everyone who comes into our service feel respected, listened too, at ease, empowered, safe and that their care is personalised. Everyone is different and this should be respected.

I will pass this onto the team.

please don't hesitate to contact us on 0300 303 3989 if we can be of anymore assistance.

Best wishes

Holly

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