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"Couldn't wish for better care"

About: Countywide Community Care Service Delivery Unit / Wyre Forest Prescription Service - Bladder and Bowel Health

(as the patient),

A few months back I was hospitalised with acute urinary retention and had to have a urinary catheter inserted. I have had it now for 5 months and will need to do so until I have surgery on my prostate. I've had a few infections with the catheter in place which has caused me a lot of discomfort and worry/ anxiety.

I have to recommend the staff at Wyre Forest Prescription Team however as they have really supported me through my 'ordeal'.  They have shown to be very professional but most importantly, they are friendly, caring, compassionate and very understanding. Having their help has made things more bearable for me.

A big thank you to Hayley for always responding to my emails quickly and getting my catheter supplies ordered without delay and also to Kim (the bowel and bladder specialist nurse) who got my catheter changes done for me quickly and without pain... and is brilliant at making me feel at ease and more comfortable. Also to Giulia. The whole team have been just amazing, I couldn't wish for better care. Thank you ! 

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Responses

Response from Hayley Perry, Administrator, Wyre Forest Prescription Service, Bladder and Bowel Health, Herefordshire and Worcestershire Health and Care Trust yesterday
Hayley Perry
Administrator, Wyre Forest Prescription Service, Bladder and Bowel Health,
Herefordshire and Worcestershire Health and Care Trust
Submitted on 01/05/2025 at 16:01
Published on Care Opinion at 16:01


picture of Hayley Perry

Thank you so much for taking the time to share your kind words regarding your treatment from the Wyre Forest Prescription Service.

It is always lovely to hear a patient's view on our service.

I am so pleased to hear that the care you have received from the team has been so positive & has helped make your experience more bearable for you. We are here to help as much as we can.

I will of course, pass your feedback on to the rest of the team. It is very much appreciated.

Thank you

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