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Post-op care

Posted By Aaanj996

"Post-op care"

About: New Victoria Hospital / 23 Hour ward (ward3) New Victoria Hospital / Day surgery

(as a service user),

Could not believe how attentive, friendly and genuinely caring the nurses were - from day surgery, to the anaesthetists, recovery and to ward three especially. The night staff were exceptional and you could tell these nurses very much enjoyed their job. Even my visitors were commenting on how lovely both Nicky and Sally were, which just shows how pleasant and how strong their personalities are. They made my stay at the hospital as comfortable as they possibly could and would go above and beyond to ensure that. I can’t put into words how lovely all of the staff members were and if it wasn’t for how calming these nurses are it would have been a totally different experience. Thank you so much!! 

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Responses

Response from Emma Miller, Senior Charge Nurse/Theatre Co-ordinator, Day Surgery Unit, New Victoria Hopital, NHS Greater Glasgow and Clyde last month
Emma Miller
Senior Charge Nurse/Theatre Co-ordinator, Day Surgery Unit, New Victoria Hopital,
NHS Greater Glasgow and Clyde

Submitted on 07/05/2025 at 10:14
Published on Care Opinion at 10:14

Dear Aaanj996

Thank you for leaving our unit a Care Opinion feedback post. Feedback from patients is always warmly received by staff. I am delighted to read that your journey as a patient while in our care was comfortable and a positive one.

The words you have used to describe the staff as attentive, calming and friendly are certainly some of the standards of care that we aim to emanate every day here in the Day surgery Unit, so I am delighted to read that you experienced this as a patient while in our care and that you were able to have a comfortable and pleasant experience.

I will ensure that your words of praise are shared with all Day Surgery team, but especially with Nicky and Sally, they are indeed a credit to our team. Feedback from our patients certainly keeps the team striving to deliver best care they can every day, thank you.

Wishing you a speedy Recovery!

Emma Miller

Theatre Coordinator

Day Surgery

New Victoria Hospital

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