My son, aged mid 20s, is a manual worker and sustained a work related head injury when a log fell on his head. His head was cut open, causing an external bleed, along with neurological symptoms such as dizziness, nausea and diplopia.
He attended the A&E department because he didn't want to drive - this could potentially have caused injury to himself and the public.
He got there at 9pm and was triaged at around 11pm.
He asked when he would be seen at 1.30am. The member of staff on reception told him it would be a while yet. My son pointed out that patients with sprained wrists etc. were being called, at which point the member of staff decided to insult and humiliate him. He was polite throughout.
The member of staff shouted loud enough for other patients to hear - this is an A&E department, not a first come first served service.
Are patients not permitted to ask legitimate questions? He'd been there for 4.5hrs so what made the member of staff think that he wanted to be seen first and that a head injury doesn't fall under the A&E remit? What is it about my son that made them think that it is acceptable to to shout at and insult him?
"Poor staff attitude"
About: University Hospital Hairmyres / Emergency Department University Hospital Hairmyres Emergency Department G75 8RG
Posted by Sikh (as ),
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