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impossible to communicate with the practice

Story from nhs.uk

"impossible to communicate with the practice"

About: Gratton Surgery

I am trying to communicate with the surgery about an ongoing issue. Communications were totally one way. text even important ones are no reply, All contact mechanisms especially e- consult turned off outside surgery hours ......Why!!... No email address on the web site. Im busy every day from 8 until 7 how the hell do I contact you. This is just not good enough.

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Responses

Response from Gratton Surgery last week
Gratton Surgery

Submitted on 01/05/2025 at 10:29
Published on nhs.uk at 10:29

Dear Patient,

Thank you for your comments. Your views are important to us and I would be more than happy to discuss your concerns and can be contacted via mh.gratton@nhs.net. For patient safety, this email address is for non clinical matters as it is not constantly monitored. Alternatively, if you would be happy to provide the surgery with your name I would be happy to contact you by telephone.

Sarah Butt

Practice Manager

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