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"My experience with miscarriage care and early pregnancy support"

About: Maternity care / Early Pregnancy Assessment Service

(as a service user),

I experienced a miscarriage earlier this year and had to return to the Early Pregnancy Assessment Unit multiple times for bloods, scans, and support. Through all those visits — five or six, maybe more — only one midwife ever asked me how I felt walking back through those doors after a loss and if I felt able to do this prior to an appointment. That simple question meant a lot, but it also highlighted how little emotional support I had been offered before then.

It wasn’t until my fourth or fifth visit that I even knew there were support services available. No one had spoken to me about them. I had to be the one to ask. That was incredibly disappointing. When you’re going through something as painful and vulnerable as a miscarriage, you shouldn’t have to be the one pushing for information about how to cope.

Additionally I think it would be good to have separate building for loss appointments and not going back into the maternity building. 

One person, though, stood out in the most positive and memorable way. A healthcare support worker at the unit — I wish I could name her here — treated me with such compassion and humanity. She saw me not just as a patient, but as a person in pain. She sat with me through my feelings, listened without judgment, and was consistently kind and present. I saw her many times for blood draws, and after I received good news at my six-week scan in a new pregnancy, I went back to the unit and showed her. She hugged me warmly, shared in my emotions, and once again made me feel heard and supported.

Her presence reminded me that the best of the NHS lives in individuals like her. She truly embodied what I understand to be the core values of NHS Greater Glasgow and Clyde — care, compassion, dignity, and respect. I hope she knows how much she helped carry me through the darkest days and how much her empathy meant to me.

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Responses

Response from Mairi McDermid, Associate Chief Midwife, Maternity and Gynaecology, NHS Greater Glasgow & Clyde last week
Mairi McDermid
Associate Chief Midwife, Maternity and Gynaecology,
NHS Greater Glasgow & Clyde
Submitted on 01/05/2025 at 15:12
Published on Care Opinion at 15:12


Dear JuliaLove1,

I would like to express our deepest and sincere apologies for the distressing experience you had during your visits to the Early Pregnancy Assessment Unit. We are truly sorry for the lack of emotional support and communication you encountered during such a difficult time.

Your feedback has highlighted significant areas where we need to improve our services. It is unacceptable that you were not informed about the available support services until your fourth or fifth visit and that you had to ask for this information yourself. We understand that during a miscarriage, patients should not have to seek out support on their own. We are committed to ensuring that all our patients receive comprehensive information and emotional support from the very beginning of their care journey.

We are also deeply sorry that only one midwife asked about your emotional well-being during your visits. Emotional support is a crucial aspect of the care we provide, and it is clear that we fell short in this regard. We will be reinforcing the importance of compassionate care and emotional support with all our staff to prevent this from happening in the future.

Your suggestion to have a separate building for loss appointments is valuable, and we will be considering this as we review our facilities and services. We aim to create an environment that is sensitive to the needs of our patients and minimises any additional emotional strain.

We are heartened to hear about the positive impact that one of our healthcare support workers had on your experience.. We will ensure that this is shared with all staff working within our Early Pregnancy Assessment Unit.

Please know that your feedback is taken very seriously, and we are committed to making the necessary changes to improve our services. If you have any further concerns or suggestions, please do not hesitate to contact me.

Best wishes,

Mairi McDermid

Associate Chief Midwife

mairi.mcdermid@nhs.scot

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