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Unfortunate experience

Story from nhs.uk

"Unfortunate experience "

About: North Holmwood Surgery

i had a doctors appointment today about my periods and felt i wasn’t listened too at all and no advice to help with my issue at all which is upsetting as i’m in a lot of pain. i also requested one of my prescriptions to be renewed and that was also forgotten about it’s just very disheartening when you go somewhere for help and it’s like your invisible.

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Responses

Response from North Holmwood Surgery 2 months ago
North Holmwood Surgery

Submitted on 01/05/2025 at 10:36
Published on nhs.uk at 10:36

Dear Anonymous

We’re truly sorry to hear about your recent experience. Thank you for taking the time to share it with us. It’s incredibly important to us that every patient feels heard, supported and taken seriously, especially when dealing with something as personal and painful as what you are going through. We completely understand how disheartening and frustrating it must have been to leave without the care or clarity you needed.

Please know that this isn’t the standard of care we strive for and we are genuinely sorry that you were made to feel invisible. We also regret that your prescription renewal was overlooked — that should never have happened.

We would really like the opportunity to look into this further and make things right. If you're comfortable, please reach out to us directly through our website so we can follow up with you personally and ensure you get the help and support you need.

Brockwood Medical Practice

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