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Very patient and understanding

Posted By Oaktree22

"Very patient and understanding"

About: Northampton General Hospital (Acute) / Neurology

(as the patient),

I needed to contact Karlie, Neurology Medical Secretary for the Specialist Nurses a few of times now. Each time she has been first class. Karlie comes across as kind, helpful and thoughtful. She has been efficient and thorough in getting back to me quickly with confirmations and answers to my questions in a timely manner.

She has never once made me feel awkward for contacting her, she genuinely seems to care and seems very patient and understanding with me. I wish all Medical Secretaries were like this.

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Responses

Response from Sara Francis, Deputy Head of Patient Experience & Engagement, Northampton General Hospital NHS Trust last week
Sara Francis
Deputy Head of Patient Experience & Engagement,
Northampton General Hospital NHS Trust

Submitted on 30/07/2025 at 10:09
Published on Care Opinion at 10:09

picture of Sara Francis

Good morning,

Thank you very much for taking the time to leave feedback on your experience at NGH.

Its is so nice to read that you had such a positive experience from Karlie and that she was efficient and thorough with your questions and that she made you felt comfortable when contacting her (which should always be the case).

We will ensure your kind words are passed on to Karlie. Im sure your positive feedback will make her day!

With warm regards

Sara

Northampton General Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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