"Shockingly poor service"

Last couple of occasions I have had to deal with this lot, was point blank refused to be allowed to book an appointment via the Phone, or in person at the surgery, and told to go away and use the internet, or my smartphone and use the Klinik website/App - which then sends you an automated message saying they are really busy, and will get back to you (sometime) or if you're really ill to call 111, or 999 - in other words they don't give a monkeys !