"Inability to Access GP Services"

I am writing to express my deep frustration and concern regarding the difficulties my son has faced in trying to access medical care through your service.

On 28th April, my son completed the online form and received confirmation that a telephone appointment had been booked and that a doctor would call that day. However, no call was received.

We then attempted to book another appointment online the next day (29/04/25), but the system was unavailable.

As a result, my son went to the Wolverton Health Centre in person, only to be told there were no appointments available and was advised to go to the Walk-In Centre.

We had already been to the Walk-In Centre a few days earlier and were told to speak with our GP — which brings us back to square one.

This situation is completely unacceptable. We are unable to see a GP, and the Walk-In Centre cannot help. We are being passed back and forth without access to the care my son needs.

What are patients supposed to do in this situation? The system is clearly not working and needs urgent improvement.

Please advise us on how we can speak to a GP as soon as possible and what steps are being taken to prevent this from happening to other patients.