"Unacceptable treatment "

About: Solihull Hospital Solihull Hospital Solihull B91 2JL

Posted via nhs.uk last month

I took my son to Solihull minor accidents unit and after waiting over 5 hours and seeing 3 different members of staff. He was told it was a sprain and to go home and take paracetamol and ibuprofen. Why did it take so long to reach this diagnosis? Told twice would be better to go to heartlands. When we initially arrived we were not advised there would be a long waiting time.
Very disappointed with the way my son was treated.

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Solihull Hospital

Submitted on 29/05/2025 at 15:43

Published on nhs.uk at 15:43

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team

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