"Unsatisfactory service"

My palliative services and Oncology at Queen Elizabeth hospital sent EMails to this practice,after 3 weeks it was still not recognised even after 3Visits by myself and husband together with our. prescription request.Obtaining your prescriptions on time is impossible and getting to see a G.P. Is also impossible.I tried to arrange appt to see a G.P.and was told last week it would be 5thMay I then made appt to see practice nurse on 30April this has been changed to a phone call which I have requested, I hope it comes to fruition. I realise the practice is under strain but the service is truly lacking and failing to provide a simple prescription service.Most days a doctor is not on duty and if they are you can never get to see one.Phoning for an appt at 8.00 am does not work and poorly patients cannot get to the practice to try for appt. It appears the practice relies on The walk in centre facility at Sandwell which is of no use to poorly patients then you have a knock on effect with 111 or 999. I only hope this email is taken seriously and competency of staff is reviewed by the practice manager.