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Extremely kind and pleasant

Posted By Painful Patient

"Extremely kind and pleasant"

About: Kings Cross Health and Community Care Centre / GP Out of Hours NHS 24 / NHS 24 (111 service)

(as the patient),

I had occasion to have a minor emergency on a Sunday, late April and felt I required assistance. Having spoken with NHS 24 they quickly assessed the situation and passed me onto a nursing service. Following a call, I was advised, if I could, make my way to Kingscross Hospital (Medical Centre) and they would deal with me as soon as possible. On arrival and only a 5min wait I was seen by two angels, Janice and Natalie who handled my with absolute care and consideration.

I know that it’s their job and training but they really made things bearable with their lovely bedside manner and the efficient way they went about the task. All the other staff at Kingscross were also extremely kind and pleasant making the facility a necessary part of Tayside Health.

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Responses

Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 last week
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 02/05/2025 at 10:23
Published on Care Opinion at 10:23

picture of Stephanie W

Dear Painful Patient,

Thank you for sharing your story on Care Opinion. I reply on behalf of NHS 24.

I am sorry to learn you had cause to contact the 111 service due to a minor emergency, I understand this must have been a worrying time.

It is great to hear you were assessed quickly by NHS 24 and that you were referred to your local services for further treatment, I am delighted that you had such a positive patient journey.

If you have any feedback specifically related to your call to the 111 service, please do not hesitate to get in touch with me at patient.experience@nhs24.scot.nhs.uk, including your Care Opinion username, and I would be pleased to review this for you.

Thank you again for sharing your story.

Best wishes,

Stephanie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Catherine Carrie, Senior Nurse, NHST Out of Hours and Angus Minor Injury/Illness Unit, Angus Health & Social Care Partnership 3 days ago
Catherine Carrie
Senior Nurse, NHST Out of Hours and Angus Minor Injury/Illness Unit,
Angus Health & Social Care Partnership

Submitted on 07/05/2025 at 21:59
Published on Care Opinion at 21:59

Dear Painful Patient,

Thank you for taking the time to provide feedback on your experience with Tayside Primary Care Out of Hours Service.

The entire team here in Out of Hours aim to be efficient and ensure your care is delivered with care and compassion. It is kind of you to leave such positive feedback which I will be sure to pass on to Janice & Natalie and the rest of the team.

I do hope you are feeling better.

Best wishes,

Catherine Carrie, Senior Nurse NHST Out of Hours Service

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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