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"Referral problems and long wait times"

About: Broomfield Hospital / Gynaecology

(as a relative),

We have been waiting for over 4 years for Broomfield’s treatment. They rejected my referral as they allegedly only accept fertility referrals under the woman’s name. This is after being told the waitlist was 18months before we could chase up. At the 18months I was finally told the referral was rejected within the month of receipt. A new referral then went in under my name. Which could have been done 18 months prior if we were informed.

We gave up waiting for NHS IVF treatment and went private.

After 3 failed attempt my wife was referred last year for endometriosis testing at Broomfield hospital.

She Finally received an appointment in February and was assured I’d have the treatment within 2 months.

At this consultation she advised that she was going abroad for treatment  and if it was definitely going to be 2 months she would postpone the trip, it was reconfirm 2 months. We paid to move the trip back.

Her pre-op assessment was completed. The hospital called in April to book the assessment in. After advising that this was already completed she was told it’s going to be another 2-3 months from the call in April.

It’s disgraceful. My wife and I are going abroad soon after moving this for treatment so need my appointment within the agreed timeframe meaning.

She’s tried contacting the PALs team and the gynaecology team for a direct resolution.

Not only is this costing us thousands in lost trip costs, it’s taking such a toll on her health and been put on anti-anxiety medication as well as sleep tablets. 

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Responses

Response from Mid and South Essex NHS Foundation Trust yesterday
Submitted on 01/05/2025 at 12:34
Published on Care Opinion at 12:34


Good Afternoon,

We are sorry to read about your experience in our hospital.

If you would like to discuss this further, please contact the PALS team on 01245 514130. PALS office phone lines are open 10am to 2pm, Monday to Friday (excluding Bank Holidays).

Alternatively you can email mse.public.response@nhs.net

Kind regards,

Patient Experience Team

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