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"I left the appointment feeling really good and relaxed"

About: Raigmore Hospital / Sexual and Reproductive Health service

(as a service user),

I arranged an appointment for a Mirena Coil. I previously had a coil in 2010 and it was very challenging having it inserted and was done under GA. I have had difficulties with smears being done in the past. I was quite nervous attending my appointment due to my history. I was also late as there were roadworks so was quite anxious on arrival.

Dr Lata could not have been more welcoming. As soon as she introduced herself I felt at ease. I really liked how she came and took me through to the appointment herself as those few seconds let me get to know who I was seeing for the procedure.

I was very tense and was very anxious about how uncomfortable it would be. She carried out the procedure so effectively and gently. Once the speculum was in I didn’t really feel anything else and couldn’t believe it when she said the coil was in and that was it finished. It took around ten to fifteen minutes.

I didn’t find out what the nurse was called but she was wonderful as well and was so kind to me. I left the appointment feeling really good and relaxed and couldn’t believe how well it had gone. Thank you so much to you both for your care and kindness. 

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Responses

Response from Kimberley MacInnes, Lead Nurse/Service Manager, Highland Sexual Health, NHS Highland 3 days ago
Kimberley MacInnes
Lead Nurse/Service Manager, Highland Sexual Health,
NHS Highland

I manage the sexual health service in North Highland, I am also the Lead Nurse for the service.

Submitted on 29/04/2025 at 10:38
Published on Care Opinion at 10:38


picture of Kimberley MacInnes

Dear Catde46,

Thank you for taking the time to write about your positive expreince while attending our service, I will ensure that Dr Lata and the wider team are made aware of your kind words. I am so pleased that your worries and anxieties were alleviated and that you valued the kindness shown throughout your visit.

Yours sincerely

Kimberley MacInnes

Service Manager/Lead Nurse

Highland Sexual Health

NHS Highland

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