Text size

Theme

Language

"Waiting time"

About: Yeovil District Hospital / Hospital Maternity Care

(as the patient),

At the time of writing I have been waiting with no updates on my appointment for an hour - and still not even heard when I’ll be seen at what time.

I had to take the day off work unpaid for this appointment, and if I had known that it’d be this busy I wouldn’t have. This is the second time this week I feel like I’ve been messed around, as I was originally meant to have a midwife appointment one late morning which was changed to ‘at some point' in the afternoon so I don’t even know what time that will be and will have to spend the whole afternoon waiting for it.

I understand the NHS is stretched extremely thin and I can appreciate being understaffed. If my partner and I could have been notified of the waiting time before we got here - e.g if someone could have rang and said that things are running behind and could I get here a bit later today, I would have been more than happy to do that.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sarah Johnson, Patient Engagement and Involvement Assistant, Patient Engagement, Somerset NHS Foundation Trust 4 weeks ago
Sarah Johnson
Patient Engagement and Involvement Assistant, Patient Engagement,
Somerset NHS Foundation Trust
Submitted on 28/04/2025 at 15:51
Published on Care Opinion at 15:51


picture of Sarah Johnson

Dear Lola16

Thank you for your Care Opinion story regarding the wait time you are currently experiencing. I am sorry that you have been waiting for some time to be seen and I fully appreciate how frustrating this must be for you.

If you would like to email me at patientengagement@somersetft.nhs.uk, providing your name, date of birth and the specific appointment you are attending today I will be able to share your feedback with the team involved for their information.

Feedback such as yours is invaluable to the Trust so that it can review and improve its services.

Again, I am really sorry for your delay and I hope you are seen soon.

Kind regards

Sarah

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k