"Incredulously bad!"

Since Covid the Admin side of this surgery has deteriorated at a great rate of nots and in all respects. Four doctors listed and over or near 30 ancillary or admin staff with no communication whatsoever between themselves or their patients. I have no complaints against any individual but every time you raise a question or a query you are fobbed off by people whose sole mission in life is to stop you seeing a doctor. Lost tests blamed on others, mixed up appointments blamed on others. It’s always someone else’s mistake and no one prepared to take any responsibility. Just one example I asked reception today what my appointment was for but they couldn’t tell me but suggested it was for a non existent second Shingles vaccination. It was for nothing of the sort. The surgery is shabolic and an utter disgrace. The notes written up on my records on two occasions now are not only a fabrication of the facts they contain untruths to try and make me look like the villain of the peace or simply an awkward patient.