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"awful practice. incompetent doctors "

About: The Willow Group

had an absolutely awful experience at the doctors today, been experiencing all symptoms for pneumonia (specifically shivering/sweating) so i rung the doctor to hopefully get antibiotics. in the appointment the doctor was sniggering at and belittling everything i said, which was making me very upset to the point i was holding back tears while i asked her to listen to what im saying bc she was ignoring all my questions. she said she could bring someone else in and i said that would be great, this person explained very calmly and nicely a few different illnesses and what she thinks i may have, i had a positive experience with the second doctor. i was refused any medication for the reason of my visit and all i was sent home with was an inhaler (been meaning to get a new one for a while).

this doctor listened to my lungs while i was wheezing, then told me it seems normal and failed to ask if i smoke. (plot twist i’ve been a heavy smoker for 5 years- maybe do your job and actually speak with your patients to get to the bottom of the issue??) i’ve checked my nhs records and seen she’s completely lied about me on my own records, saying i was demanding and got asked to leave. that never happened. i said “if you can’t help me with how i feel then can i at least have an inhaler and i’ll be on my way” she only let me have the blue one even though i asked for the brown one too. the lady at the pharmacy said i should speak to a different doctor because that’s out of order she refused to give me the inhalers i asked for, when i’ve had asthma for almost 20 years…

she told me if i really was worried i should’ve gone to hospital (with a smirk on her face) and said if i can’t breathe i wont be able to talk. i explained multiple times that i can’t seem to catch my breath, which makes me feel like i can’t breathe properly, which was completely disrespected and ignored.

honestly i just can’t believe that i’ve been to the doctor today for the first time in 5 years due to anxiety and had the most awful experience with such an incompetent doctor. i felt so unheard, judged and i couldn’t wait to get out of there. when i left i sobbed in the car until i was ready to pick up my blue inhaler. i will never ever ever attend this practice ever again.

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Responses

Response from The Willow Group 2 weeks ago
The Willow Group
Submitted on 25/04/2025 at 12:43
Published on nhs.uk at 12:44


Dear Patient,

Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback.

I am very sorry to hear that you are unhappy with the service that you were provided.

For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you.

Again, I would like to sincerely apologise for you experience.

Yours faithfully,

Kevarnna Langridge

Primary Care Patient Experience Manager

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