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"Shortage of staff on the ward"

About: Trauma & orthopaedics / Orthopaedic National Treatment Centre

(as the patient),

I was submitted to the new NTC orthopaedic Fife, for a knee operation.

All went well, when returning to the ward I was greeted by the staff, who could not be more helpful.

On the change of shift (night Shift) there was a drastic change, on the  service being provided, when I queried what the problem was, I was informed that there was a shortage of staff, as management had removed nurses from our wards, as there was 13 post-op patients in the ward the nurses were run off there feet, as we were all buzzing for attention, for pain killers, toilet bottle, or help to toilet.

With the small crew that was left on the ward, the service became irritating both for the nurses and patients, as patients were left in pain, and bed wetting, as there was a shortage of nurses left on the ward.

When patient are in hospital for major surgery the need better care than was provide that night.

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Responses

Response from Briony Klos, Senior Charge Nurse, National Treatment Centre, VHK, NHS Fife last week
Briony Klos
Senior Charge Nurse, National Treatment Centre, VHK,
NHS Fife
Submitted on 25/04/2025 at 13:48
Published on Care Opinion at 13:48


picture of Briony Klos

Hello hawkjp46,

My name is Briony. I am the Senior Charge Nurse at the National Treatment Centre Ward.

Thank you for providing feedback regarding your recent stay at the National Treatment Centre. I am glad your operation went well. However, it is very disheartening to hear that you felt staff shortages impacted on your experience and care received. It would be good to discuss this further with you, to find out more information and to help make improvements to the service. My contact number is 01592 648010, if you would like to discuss this further.

Thank you for sharing your experience and I hope you are recovering well.

Briony Klos

Senior Charge Nurse

National Treatment Centre Ward

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