Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

The entire team's care was brilliant

Posted By orangeew47

"The entire team's care was brilliant"

About: Royal Devon & Exeter Hospital (Wonford) / Stroke Services

(as a relative),

The TIA service team provided excellent support for my relative. We especially appreciated Pete's welcoming and helpful manner, his clear communication at each stage, and his proactive follow-up during waits, like for the ECG. Dr. Kubie was also welcoming and thoughtfully explained the diagnosis and her recommendations. Alison, the secretary, was friendly and helpful in ensuring we understood our appointment.

The entire team's care was brilliant in easing my relative's significant anxiety about having a stroke.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Dan Smith, Service Manager (Northern Services), Stroke & Healthcare for older People (HFOP), Royal Devon University Healthcare NHS Foundation Trust last week
Dan Smith
Service Manager (Northern Services), Stroke & Healthcare for older People (HFOP),
Royal Devon University Healthcare NHS Foundation Trust

Service Manager for Neurology, Neurophysiology, Stroke, Healthcare for Older People, Diabetes, Endocrine and Weight Management.

Submitted on 28/04/2025 at 09:43
Published on Care Opinion at 09:43

Thank you so much for taking the time to share your kind words about the care your relative received from our Stroke team. We are delighted to hear that the support provided helped ease what must have been a very worrying time for your family.

It is especially heartening to hear about the compassionate and proactive care offered by Pete, Dr. Kubie, and Alison. We will ensure your feedback is shared with them directly, as well as with the wider team. Positive comments such as yours are a great encouragement and reinforce the importance of clear communication, empathy, and coordinated care.

We are proud of the professionalism and dedication of our staff, and it means a great deal to know their efforts had such a positive impact on your relative’s experience.

Thank you again for your thoughtful message.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k