"Poor disappointing reception service"

I had very bad experiences in the few months I stayed with this practice because of the rude, unhelpful reception staff. Every time I rang they made me feel as if I am disturbing them and told me it’s emergency line and they can’t speak with me, they only speak with critically ill dying patients. They don’t know their job. Last week I was very unwell and they were not listening and not giving me appointment and said to me if I ring again they will call the police. I got shocked and was so upset, whatever they are doing is wrong. I hope somebody teaches them how to speak…………….

Doctor was very knowledgeable but the reception staff is a huge nuisance.