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"Visit to the clinic"

About: Sidwell Street Clinic / Exeter Sexual Health

(as a service user),

I visited for a check. Everyone was very kind and professional.

The receptionist booked me in efficiently. The doctor asked plenty of relevant questions to establish a diagnosis, and always explained why she needed to know things. She put me at my ease in a vulnerable situation and was as gentle as possible with her examination. The nurse who took my blood was friendly and competent.

Everyone was very clean with lots of hand washing, and there was no sense of judgement at any point.

Thank you to the staff, you're doing a hard job well. I hope you get better premises soon!

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Responses

Response from Judith Sumner, Receptionist - Exeter Sexual Health Service, Sexual Health Service - Exeter, Royal Devon University Healthcare NHS Foundation Trust 4 days ago
Judith Sumner
Receptionist - Exeter Sexual Health Service, Sexual Health Service - Exeter,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 28/04/2025 at 19:18
Published on Care Opinion at 19:18


Hi GoJe,

Thank you for taking the time to leave this feedback, we really appreciate it.

I am really pleased that you had such a kind and professional visit with us and that you were booked in efficiently by reception and had clear explanations from the Doctor.

It is really nice to hear that the doctor was gentle and made you feel at ease and the nurse was friendly.

We definitely pride ourselves on being non judgemental and making sure everything is clean so I am really glad that was your experience.

Please don't hesitate to call us on 0300 303 3989 if we can help with anything else.

Best wishes

Judith

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