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Whole experience was fantastic

Posted By puppismk59

"Whole experience was fantastic"

About: Mid-Ulster Hospital / Minor Injuries Unit

(as a service user),

Whole experience was fantastic.  Used phone first and from receptionist to enp everyone pleasant. Received an appointment convenient to me and was in triaged xrayed treated and discharged in 25min! All staff were very friendly and it was really quick, reassurance received, well done everyone! 

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Responses

Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT last week
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT

Submitted on 25/04/2025 at 13:46
Published on Care Opinion at 13:46

Hello puppismk59

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for MUH MIU. I am sorry to hear that you recently sustained an injury and had to attend the department for assessment and treatment.

I am delighted to hear that whilst attending the department you had a positive experience, and found staff efficient, friendly and reassuring.

Thank you for taking the time to leave this positive feedback. Positive feedback is important in helping boost staff morale and reminding staff of the fabulous work they do.

I hope you make a speedy recovery

Yours Sincerely

Victoria McCrory

ACSM MUH MIU

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