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Polite staff

Story from nhs.uk

"Polite staff"

About: The Hill GP Practice

I’ve always received excellent care at this practice. The reception staff are polite and helpful, and the doctors take the time to listen and explain things clearly. Appointments are usually easy to book, and I feel confident in the quality of care provided. I have the NHS app and it is very helpful and efficient.

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Responses

Response from The Hill GP Practice last month
The Hill GP Practice

Submitted on 24/04/2025 at 12:04
Published on nhs.uk at 12:04

Dear Patient,

Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that you've consistently received excellent care and that our reception staff and doctors have made a positive impact on your visits.

It's great to know that you find the NHS app helpful and that booking appointments has been a smooth process for you. We’re also pleased to hear that the NHS app has been efficient for you and that booking appointments has been easy.

Your confidence in the care we provide means a lot to us. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

Best wishes,

Shareen Mann - Practice Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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