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Treated with sympathy and care

Posted By Miss Royaldevon

"Treated with sympathy and care"

About: Royal Blackburn Hospital / Ear, Nose and Throat

(as the patient),

I have seen lots of complaints about the NHS but wonder if only patients with some a grumble bother to write.

I was rushed into Blackburn Hospital with a severe nose bleed.. I was treated with sympathy and care.

After spending time in Assessment, I was transferred to Ward C 14 where the staff were caring, efficient and made sure patients were reassured.

The doctors were equally effective. They were knowledgeable and spent time discussing conditions and treatment with their patients. No complaints, just grateful thanks.

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Responses

Response from Sarah Ridehalgh, Patient Experience Facilitator, East Lancashire Hospitals NHS Trust 2 months ago
Sarah Ridehalgh
Patient Experience Facilitator,
East Lancashire Hospitals NHS Trust

Submitted on 25/04/2025 at 09:18
Published on Care Opinion at 09:18

Dear Miss Royaldevon,

Many thanks for your feedback regarding the care and treatment you have received from staff in the Emergency Department and ward C14 at Royal Blackburn Teaching Hospital following a severe nose bleed. It is pleasing to hear that you had such a positive experience during your stay and that you were treated with care and sympathy. It is a wonderful review for the staff who always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your comments and thanks.

If there is anything further you would like to tell us about this experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk

Thank you again for commenting and best wishes.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

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