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"A lovely bunch of staff"

About: Royal Alexandra Hospital / Trauma & orthopaedics (wards 21-23)

(as the patient),

Had swollen sore knee which ended up with me being admitted to the RAH for clean out surgery.

I was admitted to ward 23 and subsequently it ended up I had sepsis and necrosis on my lung, I ended up on the ward for 3 weeks even although I ended up with more than an orthopaedic procedure.

I cannot praise the staff enough - nurses Roxanne, Abbie, Nicola, Tracy and Jen to name but a few, they made my stay a little more bearable from picking me up when I was down, giving me reassuring hugs , Roxanne in particular for little things like blow-drying my hair for me to making me feel a little better about myself (and the hugs).

Also the other staff - Jackie, Rachel (Rachel's hugs were great), student nurse Susan, a lovely person who I felt I really connected with. These simple things that may not seem a lot to other people were so welcomed when your stuck in hospital, even the little chats with the staff about mundane things when they had a spare minute were fab. I felt that they went out of their way to make my stay as good as it could be.

I could babble on all day but long story short ... I actually enjoyed my stay as much as anyone could have for being stuck in hospital and I cannot praise ward 23 highly enough. I hope not to have to be there again, but if I had to be then what a lovely bunch of staff to be around .

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Responses

Response from Susan O'Connor, Lead Nurse, Orthopaedics - Clyde Sector, NHS Greater Glasgow and Clyde last week
Susan O'Connor
Lead Nurse, Orthopaedics - Clyde Sector,
NHS Greater Glasgow and Clyde
Submitted on 25/04/2025 at 12:55
Published on Care Opinion at 13:00


Dear Jennifer362

Thank you so much for the amazing feedback for Ward 23.

I am so glad that the staff enabled you to have a positive experience during a particularly traumatic period in your life.

The staff in Ward 23 work extremely hard to ensure their patients have an experience which is safe, professional and person-centred.

I will share your positive feedback with the team in Ward 23, in-particular Roxanne, Abbie, Nicola, Tracey, Jackie, Rachel and Susan, who will be delighted to hear that their level of care has been recognised and appreciated.

I hope you are recovering well and wish you good health in the future.

Regards

Susan

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