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What amazing people work in our NHS

Posted By bob463

"What amazing people work in our NHS"

About: Royal Devon & Exeter Hospital (Wonford) / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My very elderly mother-in-law passed out and hit her head on the hardwood floor, causing a nasty gash, bleeding, etc. We dialled 999 and everyone - the telephone operator, the paramedic/ambulance staff, the nurses, doctors and others at the Royal Devon and Exeter Emergency Dept - were absolutely brilliant, turning what was an enormously painful and stressful experience for my MIL into a night that meant that she was more or less her normal self before we even left the hospital. What amazing people work in our NHS. Thank you all.

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Responses

Response from Tamara Martin Garcia, Sister, Emergency Department (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 3 weeks ago
Tamara Martin Garcia
Sister, Emergency Department (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Sister Emergency Department

Submitted on 27/04/2025 at 01:42
Published on Care Opinion at 01:42

picture of Tamara Martin Garcia

Thank you so much for your kind feedback. We’re so sorry to hear about your mother-in-law’s fall—it must have been an incredibly distressing experience for you all. We’re glad to hear she received the care and compassion she needed and that she was feeling more like herself so quickly. Your words will mean the world to the teams at the Royal Devon and Exeter Emergency Department, as well as the ambulance and call handling staff. Thank you again for taking the time to share your experience and for recognising the dedication of our NHS staff.

Tamara Martin Garcia

Emergency department sister

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Response from Deanne Hill, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 2 weeks ago
Deanne Hill
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 29/04/2025 at 14:38
Published on Care Opinion at 14:38

Good afternoon,

Thank you so much for providing us with feedback on the service you received, it is much appreciated! We hope your mother-in-law is on the mend, and are sorry you had to use our services in the first place!

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message and we will ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback, I hope recovery is going well!

Kindest regards,

The Patient Engagement Team

Lauren

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