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"From the start I felt how caring my counsellor was"

About: Inclusion Thurrock (Talking Therapies)

(as a service user),

I had been suffering with a bad back, I had MRI and it showed quite bad stenosis and also discs indenting my spinal cord, I was told I needed neuro surgery and they would refer me to neuro surgeon, also I had to have an appointment with Orthopaedic’s for follow up, so was discharged in October and sent home to wait for appointments.

Finally had appointment in January with Orthopaedic’s and they didn’t have a clue what I was talking about, I had been sitting indoors terrified to move because I could trip or fall and end up paralysed, and due to my legs giving way under me I could hurt myself really badly so stayed indoors terrified of moving, so my anxiety was through the roof and my whole character changed.

I cried most days lost my appetite couldn’t sleep and so so miserable I didn’t think I could cope anymore and thought I don’t want to be here anymore so my doctors had a lovely Nurse in touch with me and she put me in touch with inclusion.

From the start I felt how caring my counsellor Lauren was and it didn’t take long for me to trust her totally, I needed help due to my panic attacks and stress that I couldn’t deal with on my own, every week Lauren would give me tasks to do and I actually wanted to do them as her kind words to me had given me the strength to do them.

I actually started to look forward to the tasks and without really thinking I came to stop stressing so much, one task was to try driving again which I had been panicking about well I finally did it and all my anxiety had really calmed down so no attack, I couldn’t believe it I was so pleased and proud of myself so I have really come on in leaps and bounds.

I’m still a working progress due to my health problems but I can only praise Lauren and inclusion for actually helping my mental health get so much better, I still can’t believe or even remember over the weeks when my anxiety disappeared but it did and so now I can say I’m concerned about my health especially my Spine but not terrified anymore.

Thank you to Lauren and Inclusion for getting me back to a form of normality 😃

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Responses

Response from Andrezza Nwanganga, Assistant Psychological Wellbeing Practitioner, Inclusion last week
Andrezza Nwanganga
Assistant Psychological Wellbeing Practitioner,
Inclusion
Submitted on 29/04/2025 at 17:52
Published on Care Opinion at 17:52


Dear blueyy64,

Thank you for taking the time to share about your experience with Inclusion Thurrock talking therapies.

You have been through a challenging time both physically and emotionally. With everything going on, it is understandable that you would feel a sense of hopelessness, which could exacerbate symptoms of panic and anxiety. I am glad to hear that you found a kind nurse who suggested therapy, leading you to meet Lauren. It is wonderful to hear how much Lauren has helped you. It sounds like her support came at just the right time, and I am pleased to know that you felt cared for and able to trust her. The progress you have made, especially with driving and feeling in control of your anxiety, is something to be truly proud of. You have shared such a heartfelt and detailed journey with us; you should be proud of your resilience and strength.

I will certainly share your kind words with Lauren.

Wishing you ongoing strength as you navigate your health.

We hope that you feedback will encourage others facing similar difficulties to seek help.

Kind regards,

Ann

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