"Dissatisfied "

When not having any luck trying to get on to patches I was then told you do not use this service anymore it had been changed! how are patients supposed to know this? Surely a text message like you send out for vacations would have been helpful for patients rather than have them ring and clog up your phone lines

I eventually got on to your link after 2 days after speaking to one of your nicer receptionist. When I went online I initially thought I would just have a call back from a doctor were I would be able to discuss my issues which I had done in the past as I did not require an urgent appointment

I received a call from a very abrupt receptionist asking me to go into the surgery to be seen and I would not be able to discuss anything about medication in the appointment only the other issue i had asked about i was absolutely livid as I did not ask for an emergency appointment in the first place but apparently this is how your system works now when you have to go online were in the past you would be able to request a call back from either a nurse practitioner or a doctor..I have been a.patient in this practice for over 40yrs and i am sorry to say I am very disappointed in the way things are now going i know things have to change with time but as an older patient it would be helpful to be able to.speak to the same doctor who knows you as I can not remember the last time I saw my own doctor

Needless to say I did ask the doctor on the day about one of my medications being taken off.my repeats which I was not told about which is medication prescribed from the hospital which I have been on for the past 13yrs or more and taken.off by a doctor I do not even know and I am still waiting for an explanation why this has happened needless to say I will be bringing this up on my next appointment with rheumatology