"Felt unsupported"

Posted via nhs.uk 6 months ago

I was referred here through my GP. Didnt feel listened to in my face-to-face appointment, to then find out through a voicemail they were discharging me, despite only having one appointment with them that lasted very minimal time. Left feeling very disheartened as i've been let down before for support with my mental health, and it has happened once again.

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Haymills House

Submitted on 29/04/2025 at 15:15

Published on nhs.uk at 15:15

Thank you for taking the time to share your experience with us as we welcome all feedback for learning and improvement.  We are really sorry to hear that you have not had a positive experience of our services and we will be reviewing the concerns you have raised as part of our improvement process.
If you would like to discuss your concerns further with a member of our Customer service team to see how we may be able to resolve these with you, please do contact us via email at customer.service@nsft.nhs.uk  or by phone on 01603 421486. We look forward to hearing from you.

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