"Extremely Frustrating Experience with Postnatal…"

I’m very disappointed with the service at Hook Surgery in Chessington. I’ve been trying to book my 6-week postnatal check for both myself and my baby, but despite multiple attempts, I still haven’t been given an appointment.

I called the surgery several times, and each time the receptionist told me they would call me back to arrange the appointment — but no one ever did. I even walked into the surgery on two separate occasions to try and get booked in directly. Again, I was told I’d get a call back, and again, nothing happened.

Now it’s the end of my 6th week postpartum and I went into the surgery once more, hoping to finally get things sorted. Yet again, I was told they’d call me that same day to book it in — and still, no call. This has been incredibly frustrating and upsetting, especially as my baby’s first immunisations are due at 8 weeks and I’ve been left completely in the dark with no communication from the surgery.

It’s disappointing to receive such a lack of support at a time when clear guidance and timely care are so important. I honestly don’t know what to do next.