"Poor service "

I sent an e consult explaining I've had back and neck pain for what is now 7 weeks and was concerned due to the length of time I've had this pain for that it wasn't just a muscle strain. The NHS website itself says to contact a doctor if you have pain in the back for over 6 weeks. While I can't fault the quickness of response and the polite manner of the lady that called me I find it mad that the response was to issue me with painkillers and ask that I complete a physio referral without even being checked over? Feels like all I ever get with this practice is fobbed off and no actual resolutions to any health issues that I raise feels like it's reaching breaking point now and that I need to find a new practice somewhere else.