Text size

Theme

Language

"She was being treated with the best possible care"

About: Dundee Dental Hospital / Paediatric Dentistry Paediatric surgery / Children's Surgical Unit Ward 30 Paediatrics / Children's Ward 29

(as a parent/guardian),

Routine tooth removal surgery due to tooth being under the gum. From admission into Ward 30 Ninewells Hospital, the care was high quality from doctors, dentists, nurse and student nurses.

Surgery went well however upon return to ward she developed some worrying symptoms which included delayed breathing and difficult to rouse. 

The nurses were so responsive and caring, anaesthetists returned and assessed her and included my views and worries and a plan of action was discussed, making sure I was happy with it. The nurses kept a close eye on her and raised any concerns immediately. 

Everyone involved in her care were absolute amazing, including the student nurses. 

Not only were they great with my daughter they made sure I was reassured in such a scary situation which helped keep me calm and know she was being treated with the best possible care. 

While all were amazing, caring and friendly I would like to mention Imogen the staff nurse who previously cared for her in ward 29 and again was so kind her care was memorable so seeing her again gave us the reassurance. 

She is the essence of person centred care and born to be a nurse! 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Paediatric Dentistry Consultant, Dundee Dental Hospital, NHS Tayside 3 weeks ago
Submitted on 25/04/2025 at 18:17
Published on Care Opinion on 26/04/2025 at 20:29


Thank you so much for taking the time to leave this positive feedback. I’m pleased and unsurprised that the team on ward 30 were able to provide reassurance and support for you while also providing excellent care for your daughter. I will pass your feedback on to Imogen and the whole team. Many thanks again for your kind feedback.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Samantha Russell, Senior Charge Nurse, Paediatrics, NHS Tayside 3 weeks ago
Samantha Russell
Senior Charge Nurse, Paediatrics,
NHS Tayside
Submitted on 29/04/2025 at 15:32
Published on Care Opinion at 15:32


Dear Linzi48,

thank you so much for the lovely feedback. I am glad you and your daughter felt safe and reassured during your recent stay.

It is lovely to hear how the whole team worked together to support you during a worrying time.

Thank you also for the recognition our student nurses.

I will certainly share such wonderful feedback with Imogen our nurse

I hope your daughter has now fully recovered.

Best wishes

Sam Russell

Senior Charge Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k