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Thank you everyone for your great care

Posted By 99probelms&mybackisone

"Thank you everyone for your great care"

About: New Victoria Hospital / Outpatients

(as a service user),

I’ve been having ongoing back pain for a number of years now. I’ve been seeing Michael the physiotherapist at Outpatients Physio at the New Vic for the past few months. Michael has taken a good history and assessment of my symptoms. He’s has given a clear diagnosis and has prescribed exercises that are simple to understand. Michael has been great at listening to my thoughts, opinions and creating a common goal of what I want to gain out of my physio sessions. Throughout the sessions he has created a great rapport with myself as a patient . 

The whole of the outpatient physio department have always been welcoming , friendly and smiling on arrival from the receptionists, therapy support workers and physiotherapists.

Thank you everyone for your great care. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC yesterday
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 02/05/2025 at 15:08
Published on Care Opinion at 15:08

picture of Kevin Torbet

Dear 99problems&mybackisone

Thank you for your thoughtful feedback and for taking the time to share your experience of attending the Outpatient Physiotherapy Department at the New Victoria Hospital. We’re so pleased to hear that your care with Michael has been positive, and that his thorough assessment, clear communication, and collaborative approach have made a real difference in managing your back pain.

It’s also wonderful to know that the whole department—from reception to therapy support and physiotherapists—has contributed to a welcoming and supportive environment. We understand how important it is for patients to feel listened to, involved, and encouraged throughout their care journey.

Your kind words will be shared with Michael and the team—they will be truly appreciated.

Wishing you continued progress with your recovery and loved the username very catchy.

Kind regards

Kevin

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