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Referal for treatment

Posted By Debs2803

"Referal for treatment"

About: King's Mill Hospital / Ear, Nose and Throat Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Ear, Nose and Throat

(as a service user),

My care is ongoing to an extent, with a nurse specialist who said a referral to a specialist unit for treatment supposedly sent end of February.

Trying to chase referral with centre, who state they haven’t received the referral, was told it would be chased up and still no referral or update received from anyone.

Trying to speak to anyone is like trying to climb a mountain with no equipment, my care at King's Mill has been lax to say the least. I appreciate that departments are busy, however to be kept up to date or informed of what is actually happening with my care would be an advantage. 

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Responses

Response from Nottingham University Hospitals NHS Trust last month
Nottingham University Hospitals NHS Trust

Submitted on 25/04/2025 at 11:37
Published on Care Opinion at 11:37

Thank you for sharing your story. We are sorry to hear of any difficulties you might be having with your referral to our ENT department from King’s Mill. We hope our colleagues at King’s Mill will see this feedback and also respond to you.

If you have any concerns about care or treatment at Nottingham University Hospitals that you would like to discuss, you can contact our PALS team by telephoning 0800 183 0204 or emailing nuhnt.pals@nhs.net.

Kind regards

Andrew – patient experience officer

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