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"Distressing and undignified"

About: Royal Cornwall Hospital (Treliske) / General surgery Royal Cornwall Hospital (Treliske) / Planned Care Unit

(as a service user),

In September 2024 I had open abdominal surgery. The theatre team and recovery nurses were absolutely incredible, I can't praise them enough.

However, the care I received in the ward (PCU) after recovery was at best the bare minimum. I was extremely concerned with their lack of basic care and compassion. I was in a lot of pain, on occasion crying and I was ignored. My obs were checked barely a handful of times between returning to the ward and going home, this was over 12 hours. My wound was not checked and I was not given any aftercare or discharge information.

The staff on the ward lost my fit note and tried to send me home with no pain relief despite having major open abdominal surgery. It was only when a senior staff member came down that they started to listen. I was struggling to pass urine after the operation and their answer was to send me home with a catheter if I didn't, it felt like they didn't care at all that I was very distressed. I don't feel I was given the respect that is expected from staff and my dignity was thrown out the window when they left me on my own crying and in pain. I would not trust being on this ward again and would insist on going somewhere else. 

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Responses

Response from Zoe M, Patient Experience Administrator, Patient Experience, Royal Cornwall Hospitals NHS Trust last month
Zoe M
Patient Experience Administrator, Patient Experience,
Royal Cornwall Hospitals NHS Trust
Submitted on 29/04/2025 at 14:30
Published on Care Opinion at 14:30


Good afternoon.

Thank you for your feedback. I am sorry for the delay in response. My name is Zoe and I am writing to you on behalf of the Patient Experience Team at the Royal Cornwall Hospital. I am sorry to read about your experience on the Planned Care Unit.

Should you wish to raise a complaint, you can do so by contacting our team at rcht.patientexperience@nhs.net

I have forwarded your feedback to the relevant department for their information,

Once again, I am sorry you have experienced this and please do reach out to the Patient Experience Team if you'd like us to review your experience.

Thank you.

Zoe - Patient Experience Admin

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