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"Poor consultation, feel unheard"

About: Mountsandel Surgery

(as a service user),

The GP saw me for a standard consultation. They let me speak for a moment, after already touching me as I entered the room. They continued then to raise their voice, seemingly unhappy at me for coming in, and berated me with guidelines. I sat and nodded my head, asked about what I should do in the meantime. They appeared constantly annoyed by me being there, never happy, raised their voice. I thought it was really unprofessional, and I left feeling like a nuisance, like I was a bad person for having a problem, and unheard and untreated.

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