Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Bladder prolapse

Posted By Glypq66

"Bladder prolapse"

About: Gilbert Bain Hospital / Gynaecology

(as a service user),

Immersive Reader

I recently saw a gynaecologist. It was awful and the examination has hurt my insides. I am in my 70s and felt like I was treated with contempt and no thought for my age. The gynaecologist put me on an awful chair which at my age was very hard to take.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Katherine Cripps, Feedback and Complaints Officer, Corporate Services, NHS Shetland last month
Katherine Cripps
Feedback and Complaints Officer, Corporate Services,
NHS Shetland

Submitted on 24/04/2025 at 13:34
Published on Care Opinion at 13:34

Immersive Reader

Dear Glypq66

I'm really sorry to read about your recent experience following your appointment with the gynaecologist. We would never wish for anyone to feel the way you describe.

If you would like to share more information and allow us to investigate this more thoroughly, then please contact me at shet.feedbackandcomplaints@nhs.scot.

  • 0 people think this response is helpful

Update posted by Glypq66 (a service user)

Immersive Reader

I have a blood disorder that can't be accurately diagnosed. I feel my care has been predjudiced because of this. I was told that I couldn't have an operation because of the blood disorder. I was amazed to learn this was from a freelance staff member gynaecologist based elsewhere in the UK! I thought I would surely have been seen from someone from Aberdeen Royal Infirmary. I will never go through an experience like that ever again.

Response from Jacquie Whitaker, Chief Midwife / Women’s and Child Health Lead, Child and Family Health, NHS Shetland last month
Jacquie Whitaker
Chief Midwife / Women’s and Child Health Lead, Child and Family Health,
NHS Shetland

Submitted on 12/05/2025 at 12:50
Published on Care Opinion at 13:27

Immersive Reader

Thank you for taking the time to leave us your feedback after your recent visit to the gynaecology service at Gilbert Bain. I’m really sorry to read about your experience and I want to reiterate what was said previously in that we don’t want anyone to feel the way you describe.

I can answer part of your feedback. The chair we use is a special chair for women having gynae examinations and procedures. While it is not the most comfortable chair, it does allow the person performing the examination and/or procedure to put the patient in the correct position. Previously, we had a couch with static legs rests. For this couch the patients legs needed to be manually lifted into the leg rests. For patients who have mobility issues, have had joint replacements, they were often unable to tolerate lifting the legs into the required position, however with this chair, the legs do not need to be manually lifted and are instead gently raised to the required level or a level that can be tolerated. As the chair is purpose built, it is used for all our patients and is generally well tolerated, even by those who are older and may have struggled with the previous couch.

It would be helpful to us, for learning purposes, if we could understand and be able to investigate your concerns more thoroughly. In order to do this, I would need more information, if you would you be willing to share your contact details with shet.feedbackandcomplaints@nhs.scot.

  • 0 people think this response is helpful