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Substandard care

Posted By Sadie372

"Substandard care"

About: Musgrove Park Hospital / Care of older people Musgrove Park Hospital / Coleridge Ward

(as a relative),

This happened to my father twice in a month.

First time was discharged still with kidney problems from Coleridge ward, the pharmacy took 5 hours from discharge to dispense his medication, then we had to wait for the dosset box the next day.

The second time, almost identical to the first, A&E didn’t tell anyone my father had been moved to AMU Barrington. I asked the nurse to check on my father after he fell off his bed, and the nurse was extremely dismissive of my concerns about my father. They were also pushy in demanding I come home from work to collect my father on a day I couldn’t do and I told them this as I wouldn’t be around to take him back in.

The lack of communication and care in the elderly is extremely concerning and the dismissive nature and rushing off phones by the nurses is even more concerning.

This is the second admission in a month for my father, and I feel that Musgrove have failed him on multiple levels and continue to do so.

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Responses

Response from Jacqui Daley, Matron, Somerset NHS Foundation Trust 2 months ago
Jacqui Daley
Matron,
Somerset NHS Foundation Trust

Submitted on 24/04/2025 at 13:00
Published on Care Opinion at 13:00

Good afternoon Sadie372,

Thank you for sharing your concerns. I truly apologize for the difficult experiences you've had during your father's recent admissions to Musgrove Hospital. I can understand how frustrating and stressful this situation must have been for both you and your father.

I want to acknowledge the issues you've raised regarding the delays in medication, the lack of communication about your father’s transfer, and the dismissive behaviour you encountered from the staff. It’s deeply concerning to hear that your father didn’t receive the care and attention he deserved.

I take these concerns seriously and will be looking into each of these incidents to ensure we can address and prevent similar situations from occurring in the future. I will also forward your feedback to the relevant departments, to review how we can improve the care and support we provide to patients and their families.

Kindest regards,

Jacqui

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