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"Concerns about my child's health were just dismissed"

About: Antrim Area Hospital / Acorn Paediatric Ambulatory Unit

(as a parent/guardian),

I wish to share feedback about a staff member who works out of the Acorn Centre at Antrim Area Hospital in relation to my son. I recently attended an appointment with my son, with this staff member. I had a lot of concerns regarding my child's health which were just dismissed. I tried numerous times to explain my concerns but unfortunately was either continuously spoken over or my concerns were disregarded. I explained how my son had not been well and his own GP had concerns with regards to his health to which I was advised that the GP does not know what to do with him and will just give him medication for the sake of it. I was also given the impression that if my husband had been in attendance instead of myself, he may have been treated differently. I do not think the person we saw respected me nor do I think that my son's health was taken seriously. I would be grateful if somebody could respond. Many thanks.

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Responses

Response from Peter Johnston, Lead Nurse - Womens and Childrens Nursing, Northern Health and Social Care Trust last month
Peter Johnston
Lead Nurse - Womens and Childrens Nursing,
Northern Health and Social Care Trust
Submitted on 14/05/2025 at 14:04
Published on Care Opinion at 14:04


Dear Octansez96, My names is Peter Johnston and I am the Lead Nurse for Paediatric Nursing including the Acorn Centre.

I am very sorry to hear of your experience in the Acorn Unit and would like to apologise that we have not met the standard of care and communication that you would have expected.

Could I ask you to phone me on 07789442758 to allow me to get more details on your son's admission and the issues that arose.

Thank you

Peter Johnston

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