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Dental pain

Posted By geminicg93

"Dental pain"

About: NHS 24 / NHS 24 (111 service) NHS Grampian / GDENS (Grampian Emergency Dental Service)

(as a relative),

I contacted NHS on 111 for my husband regarding dental pain. We were so impressed by the service we got from the first phone call to the dental treatment received. Everyone we spoke to so helpful and understanding. After hearing of people not able to get through on the phone when calling, I was really impressed by the response and subsequent call backs to arrange for us to attend an emergency appointment.

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Responses

Response from Susan Thomson, Administration Manager, GDens, NHS Grampian last week
Susan Thomson
Administration Manager, GDens,
NHS Grampian

Submitted on 23/04/2025 at 10:52
Published on Care Opinion at 10:52

Dear geminicg93

I am glad our colleagues at 111 were able to deal with your call in a timely manner given they are a very busy service and your husband was given an appointment. I hope the treatment he received at the dental clinic has resolved his dental problem.

Thank you for taking the time to provide feedback.

Kind Regards

Susan – Administration Manager, Unscheduled Dental Care Team

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Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 last week
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 23/04/2025 at 15:16
Published on Care Opinion at 15:16

Dear geminicg93

Thank you for sharing your story on Care Opinion.

I was sorry to learn you had cause to contact 111 on behalf of your husband when he was experiencing dental pain, I hope your husband is now feeling much better after his treatment and not in too much discomfort.

I note there are a few services tagged to your story, I reply on behalf of NHS 24. It’s re-assuring to read that you felt everyone you spoke to, during your call to the 111 service, and from the Emergency Dental Service, were helpful and understanding.

If you wish to share some more information with me, including your Care Opinion user name, then I could identify the staff who managed your call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your experience.

Best wishes,

Laura

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